Customer Success Manager

- Manage a portfolio of 40-60 mid-market business accounts for AT&T Business solutions - Conduct quarterly business reviews with clients to assess satisfaction and identify upsell opportunities - Coordinate between technical teams and clients to resolve service issues and implement new solutions - Track account health metrics (NPS, churn risk, expansion revenue) in Salesforce - Partner with sales engineering on proposals for network upgrades and cybersecurity add-ons

- 2-4 years in customer success, account management, or B2B sales - Experience with Salesforce, Gainsight, or similar CRM/CS platforms - Strong communication skills — you'll present to C-suite stakeholders - Understanding of telecom/networking concepts is helpful but not required - Bachelor's degree preferred but not mandatory with relevant experience

- $65K-$85K base salary with 10-15% variable compensation - Hybrid: 3 days at AT&T HQ in downtown Dallas, 2 days remote - AT&T employee phone/internet discounts (practically free service) - 401(k) with dollar-for-dollar match up to 6% - Tuition reimbursement and internal MBA sponsorship programs