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KnowYard News
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How to vet a wedding vendor you've never heard of
Austin has a long tail of small wedding vendors — many of them excellent, some of them inexperienced, a few of them problematic. Here''s the 20-minute due diligence that separates them.
- Texas Comptroller: search franchise tax status. "Forfeited" or "not in good standing" is a red flag.
- Google the business name + "complaint" / "scam" / "refund": see what comes up. Ignore drama; look for patterns.
- BBB profile (if any): how many complaints, were they resolved, when were recent ones?
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0How long should a wedding vendor take to reply? What the industry actually considers normal
You hired a photographer, content creator, or planner. You paid a deposit. A week goes by with no response. Are you being dramatic, or is something off?
- 24 hours is the standard response window during the business week.
- 48 hours is still within the range most planners call fine.
- 72 hours is the "follow up again" threshold — not automatically bad, but enough to justify a second message.
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